Payment
Explore payment related queries and specific costs.
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How do I pay for pet import services?
We accept credit/debit cards, UPI, net banking, and secure online payment gateways. All payments are processed securely and you will receive an official invoice. For large moves, installment options may be available. Please ask our team for details about payment plans, receipts, and GST invoicing.
Documentation
Queries related to the documentation required for a relocation.
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What documents are needed for pet import?
You will need:
- Import permit/NOC from AQCS
- Vaccination record
- Microchip certificate
- Health certificate from a registered vet
- Owner’s passport and travel documents
Our team will guide you through the process and help you prepare all required paperwork.
Travel Process
Clear any doubts you may have about our process.
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How does the pet import process work?
We coordinate with airlines, AQCS, and customs to ensure a smooth import. Your pet will be checked for compliance, and we provide updates at every step. On arrival, we assist with customs clearance and safe handover to you.
Medical
Queries pertaining to health and safety while travelling.
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What medical precautions should I take for my pet?
Ensure your pet is fully vaccinated and has a recent health check. Carry any regular medications and inform us of allergies or special needs. We recommend a light meal before travel and plenty of water. For anxious pets, discuss calming options with your vet in advance.
Suggestions
A place for us to communicate. We’re taking all suggestions!
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How can I share my suggestions or feedback?
We welcome your feedback! You can share suggestions via our website contact form, email, or by speaking directly with our relocation team. All suggestions are reviewed by our management and help us improve our services.
Miscelleneous
Queries that are not often asked but are equally important.
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What if my question isn’t listed here?
We’re here to help! Some less common queries include:
- Importing multiple pets
- Special needs or senior pets
- Breed-specific import restrictions
- Travel during extreme weather
- Pet insurance options
If you have a unique question, contact us directly for personalized assistance.